Refund policy

Last updated: September 25, 2026

Free redo

Not happy with a restored photo, animation or film? Reply to your delivery email, or write to hello@kindlyrestored.com, within 14 days of delivery and tell us what to change. We'll redo it for free.

Money back

If the redo still isn't right, we refund the part of your order you're not happy with. If we can't deliver your order at all (for example, a photo is too damaged to work with), we refund it in full.

Late delivery

If we miss the 24-hour delivery time, write to us and we'll make it right.

How refunds are paid

Refunds go back to the card or wallet you paid with, through Stripe. They usually appear within 5 to 10 business days, depending on your bank.